Privacy Policy
Purenest Cleaning LLC
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Purenest Cleaning LLC ("COMPANY," "we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Introduction
Purenest Cleaning LLC, accessible from https://purenestcleaningoh.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that we collect, how we use it, and how we protect it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or we collect. This policy is not applicable to any information collected offline or via channels other than this website.
2. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
3. Information We Collect
Personal Information: The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. This may include your name, email address, phone number, physical address, payment information, and opt-in records and timestamps for all communication channels (SMS, email, etc.).
Contact: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
Account Registration: When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
4. How We Use Your Information
We use the information we collect in various ways, including to: provide, operate, and maintain our website and services; improve, personalize, and expand our website; understand and analyze how you use our website; develop new products, services, features, and functionality; communicate with you, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes where you have provided explicit consent; send you emails; and find and prevent fraud.
5. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services through the chat widget on our website at https://purenestcleaningoh.com you agree to receive text messages from Purenest Cleaning LLC related to our cleaning services. Messages fall into two categories: (a) non-marketing messages, including appointment confirmations and reminders, order confirmations, service updates, and customer support communications; and (b) marketing and promotional messages, including special offers, discounts, and information about new services. Only contacts who have explicitly opted in through the chat widget will receive messages.
Opt-In & Consent: Consent to receive SMS messages is collected exclusively through the chat widget on our website. You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP." You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.
Message Frequency & Content: Message frequency varies based on your interactions with our business and your service schedule. Non-marketing messages will be directly related to the services you have requested. Marketing and promotional messages will only be sent to contacts who have provided consent.
Help & Support: Reply "HELP" for assistance or contact us at [email protected] or call 380-220-8674 during business hours.
Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
Age Restriction: You must be 18 years or older to participate in our SMS program.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
6. Log Files
Purenest Cleaning LLC follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking user movement on the website, and gathering demographic information.
7. Cookies and Web Beacons
Like any other website, Purenest Cleaning LLC uses "cookies." These cookies are used to store information including visitor preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the user experience by customizing our web page content based on visitor browser type and/or other information. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
8. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers: Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling), SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive. All service providers are contractually obligated to maintain confidentiality and security.
Legal Compliance: If required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders.
Business Transfers: In case of mergers, acquisitions, or sale of assets. In such cases, your data remains protected under the terms of this policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
9. CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, consumers have the right to: request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers; and request that a business delete any personal data about the consumer that a business has collected. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
10. Children's Information
BUSINESSNAME does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
11. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Phone: 380-220-8674
Email: [email protected]
Website: https://purenestcleaningoh.com
By using our website and services, you consent to this Privacy Policy.
